TERMS & CONDITIONS

User Account

For safety and security reason, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, address and payers’ names should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold responsible and not offer any compensation in such cases.

We will always comply with the law, and we kindly remind users to do the same. As the importer, customers are responsible to comply with all laws and regulations in their own countries. Please refer to our Privacy Policy for more information.

Ordering

Whilst all efforts are made to ensure the accuracy of product descriptions, specifications and pricing, there may be occasions where errors arise. Should such a situation occur, we can’t accept your order. 

In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, we may have to limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy come into effect.

Shipping and Delivery

Shipping times displayed on our website refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. We cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout. In the event that your package has a shipping issue, we will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.

Any orders that do not have shipping insurance will not our responsibility and the customer takes full liability for their package during the shipping process.

We provide information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.

There may be occasions when we confirm your order but subsequently learns that we cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely manner, we will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In case of major holidays such as Christmas and the Chinese New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. We cannot make changes to your shipping address once a package has been shipped, and we are not liable for packages lost due to incomplete or inaccurate addresses.

We cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers’ sole responsibility to pay this fee if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, we cannot be held liable if a package is returned.

Whatever the customer orders are what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

Due to international trade embargos and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include Iran, North Korea, Cuba, Syria, and Sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else. 

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items, within 45 days for the refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without RMA number will not be refunded.

The money back guarantee does not cover volume/wholesale and customized orders.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to us. We are not responsible for and have no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by us.

We will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. We will not be held liable for any damages resulting from customer’s improper use, personal negligence, and any other reason that do not attribute to product defects.

b.  In the event

ships for free, customer will be informed of the return shipment cost (estimates may be given based on the our own costs in shipping to customers).

Non-Returnable

Discounted or end of life products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product description or other content is accurate, complete, reliable, or error free. From time to time there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund. 

Prices

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax, and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer. 

Privacy Notice

Note: Newsletter subscription on the registration page is checked by default. We respect customer privacy. Please read about our privacy policy here. 

Customer Conduct

Although we will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly manner, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or we may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

The excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

We reserve the right to no longer accept orders from the customer in the future without further notice. 

Conditions of use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads, and software are all owned by us and are protected by international copyright laws.

License and Site Access

We grant you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from us.

Marketing Correspondence

Following initial registration, customers are added to our mailing list featuring special deals, coupons, and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.

Disputes and Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom Special Administrative Region of the United Kingdom without regard to its principles of conflicts of law. Any dispute, controversy or claim arising out of or relating to this Agreement, or the interpretation, breach, termination or validity hereof, may be submitted by either Party to be finally resolved by arbitration by written notice to the other Party. The arbitration shall be conducted in United Kingdom under the auspices of the United Kingdom International Arbitration Center (“UKIAC”). There shall be one arbitrator and the arbitration proceedings shall be conducted in English. The arbitration tribunal shall apply the arbitration rules of the UKIAC in effect at the time of the arbitration. Once a dispute is referred to arbitration, such dispute shall be finally and exclusively settled through binding arbitration unless the Parties otherwise reach an agreement to resolve the dispute. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof.

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