Returns & Refunds

Returns and Refunds

• You must notify LOVA of the return within 14 days of purchasing the goods.
• We will only process a return and a refund if you notify us at service@lova.la. ( Format Sample as https://lova.la/pages/how-to-return-my-order )Deal&Share will then ask you to take photos of the damaged good and send it to us. 
• You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken Deal&Share will be liable for that cost. 
• The goods should at no circumstances be send back to the manufacturer. 
• Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected. 
• If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full. 
• Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way. 
• We will not refund if there is any evidence that the product has been used. 
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
• If you are shipping an item/items over R450, you should consider using a tractable shipping service or purchasing shipping insurance. Deal&Share does not guarantee that we will receive your returned item. 
• When a refund is granted due to you not wanting the good, the refund will not include shipping costs. 

Exclusions: We cannot accept the following items for returns

• For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer. 
• Where the products are personalised or made to the customer’s specifications. 
• Where the products are perishable or will expire rapidly. 
• Where wrong clothing or shoe sizes have been ordered – unless otherwise specified on the daily email. 
• Where the products by reason of their nature cannot be returned. 
• If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken. 
• For the sale of reading material in whatever form.