How to Return My Order?


1) Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; and
  • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

2) Ship your return item to our JHB warehouse

Unit 3 106 Loper Avenue, Spartan X2, Kempton Park, 1619. Johannesburg

BUFFALO Logistic

3) Mail to as the format below

Subject: Returns & Exchange for [Order Number]


Request: Return For A Refund/Exchange/Replacement

Reason: (Let us know what’s the reason as below)

  • Damaged On Arrival
  • Received the Wrong Item
  • Accessory Missing/Faulty
  • Item Not As Described
  • Poor Quality
  • Item Cannot Be Switched On
  • Item Not Funtion As Intended
  • Missing An Item
  • Purchased the Wrong Item

Order Number: [Order Number]



Phone Number:


show us some picture or video to describe your feedback, please attache them.

please email us at with your order number as the subject.

4) The customer service will response via phone call or mail with 2 days.

5) Once we receive the return item with no problem then mail you for the refund/replacement/exchange process.


$1 Days
$2 Hours
$3 Minutes
$4 Seconds